1. Delivery Services and Charges
For UK buyer we use Royal Mail 2nd class Standard as our default option which takes 3-5 working days to deliver. If you require tracked delivery then we suggest you to use UK confirm which is Royal Mail Signed For – 1st class (requires a signature on delivery and your item can be tracked).
For International buyers we use Royal Mail International Standard as our default delivery option. If you require a tracked delivery service please email us and we can arrange that for you with correct cost.
We can also offer the following options:
just email us using the contact form and we can arrange that for you.
a) Royal Mail Signed For – 2nd Class (requires a signature on delivery and your item can be tracked)
b) Royal Mail Special Delivery (for next day urgent deliveries)
c) ParcelForce for international tracked delivery
Shipping cost is calculated based upon the items weight (kg) and size (L x W x H) therefore cost will vary.
2. Payments methods
We accept the following forms of payments:
a) Paypal
b) Bank Transfer (uk only)
c) Western Union
3. Dispatch Times
Ready-made products are dispatched within 48hours. You will recieve an email confirmation when your order is dispatched.
Bespoke orders – we do not keep items in stock. When you place your order and payments have been cleared you will be given an estimated delivery date.
4. How we package your items
We pay special care and attention in wrapping your items to ensure that it gets to you without damage.
First we wrap your items with clear cellophane film, then bubble-wrap is used to add a protecttive layer. For large canvases strong quality craft-paper is used as final layer. For small items such boxes and mini-canvases we use cardboard boxes or padded jiffy bags.
4. International Deliveries
We offer worldwide delivery. Please be aware that all such deliveries are subject to Customs and Duty Taxes specific to the destination country. Customers are advised to check with their local government offices/customs officals to find out what taxes if any would be levied before placing an order. Customers are entirley response for paying any taxes, custom clearance fees and any other expense incurred as a result of handing over the items from customs.
5. Returns
We want you to be completely happy with the items you order from us. If for any reason you find that the items is/are damaged during transit, missing parts, have obvious production defects, lettering/wording mis-spelt or are wrong then you need to contact us within 3 days of recieving delivery of the order. We will then remedy the situation at our descretion by either:
a) Rectify the defect/damage/missing part (once the items has been returned to us) and then posting the items back to you. Please see Exceptions and Exclusions.
b) Offering a full refund (once the items has been returned to us). Please see Exceptions and Exclusions.
c) Offering a partial refund as compensation for the defect/damage/missing part.
Please note in the event that you want to return items, you will need to contact us and quote your order number and obtain a Returns Authorisation Code (RAC).
6. Exceptions and Exclusions
a) Returns will only be accepted for non-personalised items, unless deemed to be defective, damaged during transist, lettering/wording mis-spelt or are wrong.
b) Items must be returned within 7 days of customer being issued a Returns Authorisation Code (RAC) from us.
c) Items cannot be accepted for return without prior authorisation and without a valid Returns Authorisation Code (RAC).
d) If returned itemss are found to be in good order and no apparent defects are found (as described by the customer) then we will levy a re-stocking fee of 20%. The customer will be refunded less this amount.
e) Customer is responsible for cost of returning the items to us.